Simple pricing. Serious support.
Three IT support packages for web and email operations. Monthly billing, no lock-in, cancel anytime from your portal.
Essential Care
Peace of mind for small sites and a single sending domain.
Website
- Monthly CMS & plugin updates
- Security & uptime monitoring
- Weekly off-site backups
- 1 hour of minor changes / month
- SPF, DKIM & DMARC setup and checks
- 1 campaign QA per month
- Inbox & deliverability spot-check
Support
- Email support
- 1 website + 1 email platform (ESP)
Growth Support
For businesses actively growing their site and email list.
Website
- Everything in Essential Care
- 4 hours of dev / content work / month
- Quarterly performance audits
- Priority bug fixes & staging updates
- Error monitoring
- 2 campaign QAs / month with rendering tests
- Monthly list hygiene
- 1 automation build per quarter
- Deliverability monitoring & report
Support
- Email & chat support
- Monthly KPI report
Managed Success
Your fully managed web & email department.
Website
- Everything in Growth Support
- 12 hours of requests / month
- Daily backups
- 24/7 uptime alerts & emergency patching
- SEO & analytics health checks
- 1 new landing page / month
- Monthly newsletter, built & sent
- 2 reusable templates / month
- A/B testing
- Quarterly strategy roadmap
- Full DNS management
Support
- Email, chat & phone support
- Emergency hotline
Secure card payments by Stripe or pay by bank transfer · Prices exclude VAT where applicable
Every plan includes
Client portal
Open tickets, track progress, download invoices and manage your plan in one place.
Security first
Hardened configurations, monitored updates and off-site backups you can actually restore.
Transparent reporting
Know exactly what was done each month, no black boxes, no surprise invoices.
Frequently asked questions
Is there a minimum contract?
No long lock-ins. Plans are billed monthly and you can cancel any time from your client portal; your plan stays active until the end of the paid period.
What platforms do you support?
WordPress, WooCommerce, custom PHP and most modern stacks on the web side, and Mailchimp, Klaviyo, Brevo, HubSpot, SendGrid and similar email platforms.
What happens to unused hours?
Included hours reset each month. If you consistently need more, we’ll recommend the right plan or quote extra work up-front, never surprise bills.
How do I request work or report an issue?
Open a support ticket from your client portal. Every request is tracked, prioritised and answered within your plan’s response time.
How do I pay?
Pay securely by card through Stripe, or by bank transfer against an invoice. All invoices are available in your client portal.
Can you fix a one-off problem without a plan?
Yes. Book a session or contact us with the details and we’ll send a fixed quote before starting.
Let’s take tech off your plate.
Tell us what’s slowing you down, we’ll reply within one business day with a clear plan.